General Questions

Why do I want to buy special packaging for my client orders?

We believe strongly in the value of presenting a beautifully packaged product to your clients. As exclusive boutique and department stores already know, special packaging is a key touch to solidify a luxury experience. Wrapping your fine art with care and consideration reinforces its status as a valuable investment.

Are your products Eco-Friendly?

Yes. We have sourced our paper goods from ethical companies that care about the planet! Our products are recyclable, biodegradable and pH neutral. They are made with sustainable and recycled materials, consumer waste, and grass pulp using hydropowered manufacturing processes. 

Do you offer phone support?

All support is handled electronically to ensure we address all questions you may have and that our responses are knowledgeable, courteous, timely, and cover any questions completely. We also love to have the ability to send screen shots of anything that may help answer your questions (and vice versa).

I placed two orders and need to combine them. What do I do?

While we will try our best to accommodate consolidated shipments, please know that we cannot guarantee any changes to orders once you have proceeded through check out. However, we are always happy to check in with our production team to see if it's a possibility. Please reach out to us as soon as possible.

Do you offer bulk discounts if I make a really large purchase?

We are unable to offer discounted bulk rates for our products. Our pricing is offered to you at wholesale rates, and intended for resale or for product packaging and enhancement. We are confident you will find our products offer an excellent value for their level of quality.

Can I pay via eCheck?

Yes, and your order will begin to process once the eCheck clears, usually within 3-6 business days.

Shipping & Packaging

How are your products shipped?

Our packaging ships via UPS within the U.S. and FedEx to Canada and Internationally. We apologize for any inconvenience, but we are unable to ship to P.O. Boxes. 

Do you require a signature for packaging deliveries?

Our orders are shipped without a signature required. If you'd like to request a signature, you can email us as soon as you've placed your order. Please note that there is an additional fee. Otherwise, you can contact your local FedEx office and request signatures for all packages. Design Aglow is not responsible for any damage or theft that may occur once the packages have successfully been delivered. 

Do you ship internationally?

We can ship our packaging to almost any location around the world!

International Customers: Your thoughts are important to us, and we are working hard to provide you with a great customer experience. We understand that international shipping costs are high. As a small business, Design Aglow simply does not handle the volume of packages that would allow us to offer flat rate shipping (like larger print companies that ship thousands of orders daily). Design Aglow is charging our customers the exact rate we pay to ship your order; no markup is involved, so we are not passing on any additional costs to you.

We understand how frustrating this must be, and we continue to look into shipping solutions that best meet the needs of our international customers.

Can I expedite my order?

We have a few rush options available when placing your order; however we strongly recommend allocating enough time for order preparation and shipment so that you receive your order to meet your deadlines. 

How long does it take to ship my order?

Order Processing Time:

 Non-embossed products
2-3 business days
Embossed products (with die-on file)
5-7 business days
Embossed products (no die on file)
10-14 business days from receipt of artwork
USB Drives
5-7 business days from receipt of artwork

*Our business days are Monday through Thursday. Shipping time is additional to the processing time and dependent on distance from Rhode Island.

Please note: From October 1st through December 31st please allow for an extra 2-3 business days of processing time due to the high volume of orders during this season. Thank you for your understanding.

Store Closings:
Our packaging department closes for (2) weeks out of the year for routine maintenance:
• Week of July 4th
• Week between Christmas and New Year's Day


What is embossing?

Embossing (also known as hot foil stamping) uses dried pigments that come on rolls of “foil”. A special press uses heat and high pressure to transfer the pigments onto the surface of a product via a custom die.

Embossing appears very much like letterpress and can also be created with or without color. Pigments can be a rich flat color or a metallic such as gold, silver or bronze. We love white on charcoal, grey on kraft or metallics like gold and silver on any color. The results are simply stunning!

What’s the difference between letterpress and embossing?

Although similar, letterpress uses liquid ink and is much more costly. The main advantage of embossing, aside from cost, is that it can be added to pre-made products, such as those in our packaging line. A logo die is stamped directly onto the product (such as a lid on a box or folded welcome folder), where as a letterpress can only be used on flat sheets before product production. This means that we can add hot foil stamping to virtually any packaging product offered in the Paper Shop!

I want custom embossing! How can I get started?

You’ll need to order a custom die with your logo (one-time setup fee) to start the embossing process. See instructions for preparing your logo and how to get started here.

How long does it take?

Once we receive your logo, we will have it converted into a copper die cast which takes about 4-5 business days. Once we receive your die cast, we run a sample product and email you a proof for placement and color. After your final approval, the order is processed and shipped within 2-3 business days.
* Please keep in mind that the turnaround time is contingent upon your prompt upload of your logo artwork and prompt approval of sample product. If there is delay in response and/or uploading of logo artwork, then the turnaround time will increase.

What specifications are required for uploading my logo?

100% black vector file is required to make the imprinting dies. See the diagram below.

What does the flat rate embossing fee include?

Our flat rate embossing fee is $50 and includes embossing on as much packaging as you like! Whether you choose one packet of small welcome packets or a year’s supply of boxes in every size, bags AND folders, we will emboss everything in your whole order for this one fee. We suggest you go for it ;-)

Can I order embossing in multiple colors?

You can order the embossing in a couple of different colors if you wish. Once you place your embossing order with a single color selected, you will receive an order confirmation email shortly after. This email will contain a link to upload your logo artwork and select your logo placement. You can find this link here as well. In this form, you can specify the few colors that you would like and which paper products you would like each color to appear on in the 'Notes' section.

After you fill out the Customize Your Packaging form, a member of our embossing team will be in touch with a digital proof of your logo artwork. You can also feel free to touch base with them about the multiple colors that you are interested in using on your embossing.

*Please note: we cannot piece out and emboss multiple colors within ONE logo/artwork (for instance, fonts being a different color than a graphic). The whole artwork needs to remain one color. However we can offer different foil color options for your embossing order (for instance, white artwork on charcoal or black artwork on kraft).

Can I use the same logo file for embossing and engraving?

Embossing and engraving logos are separate and not interchangeable. Please keep this in mind if you are selecting 'I have a logo on file'. We will not use your embossing logo for engraving or vise versa.

Do I receive a proof every time I place an embossing order?

No, you do not. We will immediately begin production on your items if we already have a logo and placement information on file.

Not sure if you have placement information for a specific product on file already? Please feel free to reach out to us and ask.

Can I change the placement of my logo after my initial order, once my die is on file?

Yes, you definitely can. To do so, please make sure that you contact us directly (via email or the logo upload form) as soon as your order is placed. Otherwise we will print you items exactly how you initially requested, as we do not ask for placement each time.

Please note: We cannot guarantee any changes free of charge if we are contacted after we have begun the embossing process.