Need immediate help? Visit our FAQ, where most of the questions we receive are answered.
Need a real person? Send us a message via the "HELP" button on the bottom right corner of your screen and receive a response from our highly caffeinated support team within 48 hours M-F (9am to 5pm PST), usually sooner. Please make sure to include your Order # if applicable.
- Have a question for us, need help on an order or something on our site? Please visit our FAQ, where almost all of our common questions are pre-answered, so you can get back to enjoying your cup of coffee. However, if your question is not addressed, please fill out the form via the "HELP" button on the bottom right corner of your screen. There is also a contact form within our help center. A customer support member will get back to you within 48 hours M-F, 8am-5pm PST (but usually sooner).