We're hiring: Customer Service & Design Production Assistant
Hello. We’re Design Aglow, a little company with giant ideas. Since 2006, we’ve been an industry leader for information, education, and templates created for the success of professional portrait and wedding photographers. Our team has created 300+ products that help photographers shine, including two best selling books and wholesale frame, packaging and album shops to serve our international market. Innovation is a team constant, and we’re always seeking (and developing!) the industry’s next big thing. At Design Aglow, the entrepreneurial and artistic spirits coexist, with one always pushing the other to new heights.
Our team needs a second Customer Service & Design/Production Assistant for our Portland/downtown Lake Oswego office who can thrive in a fast paced, entrepreneurial environment. You should have excellent communication skills, be able to juggle several different jobs at the same time, and be able to make decisions on the fly. The variety of the work on a day-to-day basis recommends this job to people with strong work ethics, organizational abilities, a creative sensibility, and a love of growth. Full time or part time option.
We strive to maintain an open and creative work environment where everyone has the ability to voice opinions and affect company strategies. Our growth is a direct result of consistently setting trends (rather than following them) and growing a strong team of dedicated, passionate employees.
Customer Service & Design/Production Assistant will:
Assist customers via email
Convert products from Photoshop to InDesign and vice versa
Correspond with contributing photographers
Order sample products
Collect and curate images for new products
Required Qualities and Characteristics:
Excellent written, oral, and interpersonal communication skills
At least 1 year of customer service experience
A working knowledge of Photoshop and InDesign
Familiarity with the professional photography industry and current trends
Ability to perform effectively in a fast-paced team environment
Sense of humor and love of lunchtime is a bonus
This position is in downtown Lake Oswego, OR and applicant must be local.
Please submit your resume to email@example.com with the subject of “Customer Service & Design/Production Assistant” before February 21, 2017 with a cover letter detailing your availability. No calls, please.
“Through Design Aglow I’ve been able to flourish as a boutique fine art wedding photographer and business owner. I’ve learned early in my career if you spoil your customer with love, creativity, and thoughtfulness you have their loyalty in return. A Welcome Packet is so essential to my business to communicate this to my clients."
You’re a busy photographer/cinematographer/creative. You don’t have an extra $150-$10,000 laying around to collect sample products and you definitely don’t have a week to style rooms, hang art on the walls, set up flat lays, collect inspiring props AND THEN photograph everything and edit the images.
When a client comes to your website, what do they see first? Your logo? .Jpgs? Or aspirational products? Today, consumers make decisions in split seconds. You need to impress and you need to do it quickly and flawlessly. If you are an IPS photographer (offering in-person sales), you already know how important it is to sell PRODUCTS, not .jpgs. Ditch that opening slideshow of jpgs and and show prospective clients what they are coming to you for: keepsake art (even if they don’t know it yet).