To the client who thinks it’s okay to Facebook message/text/email me all day long,
Okay, so I know you’re really excited about your wedding. And that makes me so excited about your wedding. Really. But I’m having a hard time getting any work done because of your constant stream of messages. While it’s easy to think that I only work on Saturdays, I actually shoot on Saturdays and then spend the rest of the week editing, designing albums, blogging, meeting with clients, updating my website and marketing materials and a million other important things.
I know that this is your first time getting married and your wedding is the only thing on your mind right now. But I have twenty four weddings that I’m preparing for this year. Twenty four! And I’m still finishing up editing and designing albums for the weddings I shot last month. It’s important to me to deliver images to my clients in a timely manner, which I know you will appreciate when it’s your wedding I’m editing.
So please don’t text me all day. Or at all, actually. In order to get my work done, I have to set boundaries and texting is one of them. I know texting is quick and easy, but it’s such a distraction for me and it’s just so unprofessional. When you text me, I feel like I have to drop everything and respond immediately. And trust me… it’s super hard to stay focused when you’re editing a wedding and you get interrupted twelve times in ten minutes.
And while we’re on the subject, let’s just go ahead and lump Facebook messages in with text messages… we’ll put them both right into the category of ‘seriously though, don’t send me a message.’ Now I know it might sound like I’m telling you to quit contacting me already… but I want you to understand that I do value you as a client and I would love to answer your questions and give you suggestions that will make your wedding amazing. I just don’t want to be interrupted twenty times a day to make that happen.
So what’s the best way for us to communicate? Email! I keep my email program closed while I’m editing and doing the bulk of my day-to-day work, but I make sure to respond to all my emails at the end of every day. So you can expect an answer from me before I close up shop for the day and the odds are good that I will be even more helpful because I won’t be irritated by the seventeen text messages you didn’t send.
And if you feel the need to send me multiple emails every day, maybe we should just set up a time to chat on the phone. I’ve learned that a five minute phone conversation can often save an hour’s worth of emails back and forth. Sound good? Great, I’m free at 4:30 pm today. Don’t call me... I’ll call you.
The photographer who likes to actually get things done
Letters From a Photographer is a brand new, original series by Design Aglow. Articles are meant to spark thought and conversation and be shared within our industry.
Note to photographers: Spending too much time trying to find the right words for your response to your client’s emails? You’ll love our Studio Email Assistant!
Or, 5 easy ways to create lifelong clients and increase your sales.
You’ve read all the books. You’ve surfed the whole ‘net. But you are still having a hard time convincing clients to spend their hard-earned dollars. They keep opting for your less expensive products, smaller sizes, or “just a few prints.” You’re about to throw your hands up in the air and say, “I give up!”