IPS Horror Stories: Delivering Images Before Payment is Confirmed

IPS Horror Stories: Delivering Images Before Payment is Confirmed

Just like everything else in your business, when you don’t follow your own policies and best practices, things can go south quickly. IPS Horror Stories is a new series created to showcase sales and policy blunders other photographers have made so that you can avoid making the same mistakes.  

Here’s the scene:
“I broke my own policy and delivered my client's digital products via email before cashing their check. When I went to deposit it, it wouldn't go through. I contacted my client and asked them to reissue the check, but they said they no longer wanted the order. They insisted that they never received the digitals and I had no recourse.”

  • Allegra Villella, IPS Course Contributor

What went wrong:
This one is pretty obvious, but the photographer should not have sent any images until the payment cleared.

How to avoid this scenario:
It can be tempting to finish up your workflow immediately after the order session by sending off digital images right away. Most clients are honest and would never cancel a check after receiving their images. But it does happen. Make it a policy to not deliver any digital images until after the payment clears. And stick to that policy like your success depends on it… because it kind of does. You can only stay in business if you’re profitable and that means you can’t do work and not get paid.

Most problems like this seem like common sense, yet time and time again photographers find themselves in these situations. It always comes down to having proper policies in place and strictly enforcing them all the time. Our In-Person Sales Guide covers top IPS policies and best practices, so you’ll have a headstart in avoiding the most common problems.

For more information or to get started with in-person sales today, click here!




Also in Design Aglow Blog

In The Bag: Brandon Burk
In The Bag: Brandon Burk

0 Comments

I started my career ten years ago, working at a high end photography studio in my early twenties. No college, just hands on experience. While working there for a few years, I was also working on building up a clientele of my own. Once I had established a good amount of clients, I left the company and started my own business. My one hope for my art is that it will withstand the test of time and that further generations can appreciate it.

Read More

What The Pros Are Saying: Welcome Packets
What The Pros Are Saying: Welcome Packets

0 Comments

“Through Design Aglow I’ve been able to flourish as a boutique fine art wedding photographer and business owner. I’ve learned early in my career if you spoil your customer with love, creativity, and thoughtfulness you have their loyalty in return. A Welcome Packet is so essential to my business to communicate this to my clients."

Read More

5 Steps To Pre-Selling Any Product Using Stock Photos
5 Steps To Pre-Selling Any Product Using Stock Photos

0 Comments

You’re a busy photographer/cinematographer/creative. You don’t have an extra $150-$10,000 laying around to collect sample products and you definitely don’t have a week to style rooms, hang art on the walls, set up flat lays, collect inspiring props AND THEN photograph everything and edit the images.

Read More