Struggling for the right words when writing to everyone, from future brides to disgruntled clients, vivacious vendors and hopeful assistants? Design Aglow has partnered with professional photographer and wordsmith extraordinaire Heather Rivlin to create this extensive collection of 20 professionally crafted letters to deliver the perfect prose for any situation while establishing your studio's solid business policies. Whether you draw from this complete catalog of correspondence for emails, phone scripts or mailed content, you're sure to appreciate these time savers while your clients and contacts appreciate your customer service and attention.
1. Email response to price shoppers.This welcome email aids you with responding to price shoppers/hagglers and provides a strong education in the value of wedding/portrait photography.
2. Style and Session. ThisÂ email explains the photographer's shooting style, the session, the ordering process and payment.
3. Pre-session email. This email sets the rules for the shoot and reminds customers via key bullet points what's included in the session fee.
4. Second Photo Shoot Rescheduling. This email sets forth studio policy regarding rescheduling for a second time.
5.Â Second Order Appointment Rescheduling. This email sets forth studio policy when rescheduling for a second time.
6.Â Photographer as client. This email shares how to approach a local photographer who wants a shoot with you.
7.Â Addressing post session digital files and sticker shock. This email shares how to handle a miscommunication regarding digital file inclusion, or when a client experiences cost concerns after the session.
8. Economic concerns post session. This email covers how to address reticence in ordering after a session when a client asks to postpone ordering.
9.Â Unauthorized internet use of an image. This email addresses how to approach a client who has scanned/copied your images to or from the internet without permission.
10. Mentor request. This email shares how to address a request from a local photographer wishes to be mentored by you or wants to assist you
11. Client order session preparation. This email prepares clients for the upcoming order session.
12. Client session clothing choices. This email outlines practical suggestions regarding clothing choices for the upcoming photography session.
13. Difficult client returns. This email shares how to respectfully handle a difficult former client who wishes to hire you again.
14. Vendor barter request. This email addresses a vendor who has requested a free shoot in return for future referrals/word-of-mouth in lieu of payment.
15. Money past due. This registered letter shares correspondence for money owed on a session or order when the client is unresponsive.
16.Â Creating potential bride interest. This email illustrates how to respond to potential brides in order to compel them to continue the conversation.
17. Pleasing anxious clients. This email outlines how to reassure excited clients whose continued queries regarding the status of their order are drawing your attention away from processing orders and handling other business in your studio.
18.Â Session Follow-up Email. This email shares gratitude to a client for a wonderful session and shares an incentive program for referrals.
19.Â Client Questionnaire. This email shares a sample questionnaire to send to clients to get to know them and their needs before the session begins.
20.Â Client Reshoot Request. This email shows what to say when a client requests a reshoot for reasons that are not due to studio negligence (clothing choice, hair not brushed, child not cooperating, etc.).
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Ola! I run The Auburn Hour Film Co. We’re all about creating modern, energetic and fun wedding films. After graduating university and bouncing around aimlessly for a few years (yes, I have a useless arts degree hanging in my home!), I found my way into the fashion and event scene, and eventually wound up second shooting wedding videos for friends I had gone to uni with. I had heard from a number of sources that I should never get into wedding films if I could help it. I would hear tales of bridezillas, endless stress and and backlog of overdue films up to my ears. And I was starting to believe it!
We created this stunning charcoal linen 12x12 album for a new client to showcase their family studio portrait session. WIth 20 pages printed on gorgeous Fuji Crystal Archive paper (about as far away as giclee/ink-jet printing you can get). These albums are meant to enjoy, collect, and treasure for generations to come. What family or grandparent would not love one of these for the holidays?
I never really intended to be a wedding photographer or cinematographer. I’ve always had a huge love for movies, and the idea of getting into that industry intrigued me, but I didn’t really know where to start. When I graduated with a degree in communications in 2006 and figured I'd just be at a typical 9-5er for the rest of my life. In 2011 a friend posted on Facebook that she needed someone to videotape her wedding ceremony (happening the next day). I borrowed my brother's canon Rebel and that was my first official wedding. A year later I quit my day job and was shooting weddings full time.