Template FAQ

GENERAL QUESTIONS

I'm new to the site - where do I start?

We have over 300 products in our shop, so it helps to think about what you feel like you're missing for your business. We recommend starting with our "Studio Success Tools" section, it has the basics along with our most popular guides and selling tools and is a fantastic starting point.

Why purchase from Design Aglow?

As the first resource of its kind in the photography industry, when you purchase from Design Aglow, you are investing in years of experience from a team of professional photographers, graphic designers, attorneys, marketing experts, business consultants, and more. We are known for setting the bar higher than any other online resource; all of our products are designed to the highest quality standards, each with a development protocol of 3-6 weeks and 50+ workflow steps from conception to launch. Additionally, all of our products are specifically created to pay for themselves in 1-2 uses, saving you valuable time while taking your image, brand, and offerings to the highest level.

What exactly is Customizable?

We strive to make our templates as easily customizable as possible using Photoshop. We encourage you to be creative and inspired as you tailor each template to fit within the needs of your studio's brand, voice and style.
This includes (but is not limited to):
• Adding your own images
• Changing colors
• Adding a logo
• Customizing text
• Resizing elements (most are vector-based), images, and the template itself

Some of your products show text - is it real verbiage or just “fluff” text?

All of our templates that include text have been professionally pre-written for you. You are welcome to use any of the stock text that comes on any of our products, including holiday cards, baby announcements, sales and marketing materials, and albums, and are not required to change it. However, we highly recommend that you do change the text to reflect your own personal style and point-of-view. Remember that the templates are only a starting point to get you on your way to better sales and a more successful studio. Try to put your own personality into the words. Clients LOVE that!

I love the text - but where is the font?

The fonts we use in our designs are usually standard system fonts you already have on your computer or freeware or shareware fonts available for free on the internet. We cannot include the fonts in your download because they are protected under copyright. However you can download them directly from their creators. We find that if you type in the name of the font into your favorite search engine you will come up with several download sources.

Do you have memberships or subscriptions?

In the digital age, as access to creating pop up shops becomes increasingly easier, consumers should be careful when selecting resources they’ll depend on to represent their business. New "designers" and "experts" are emerging every day, setting up shops and charging for forms, contracts, business advice, and designs that are not professional in quality or created with industry best practice standards.  Often times these sites offer products created with little to no research, training or experience.  They are sold at unbelievably low price points, or are offered via inexpensive membership programs.  This system is not viable for the creation of superior products created by a team of well versed contributors and designers, and thusly fall flat against the competition.

Since 2006, Design Aglow has partnered with the top experts in the field of professional photography to create products that elevate studios and improve business practices. We have continually set the bar higher, and are reputed as the best go-to resource in our industry. All of our products are registered with the US Copyright Office and go through a development protocol of 3-6 weeks and 50+ workflow steps from conception to launch. Like photography studios, there is truly something for everyone at every price point. It has always been Design Aglow's intention to offer an excellent value for the unsurpassed level of products we create. We are confident you will agree and appreciate our standard of excellence!

Do you offer phone support?

All support is handled electronically to ensure we address all questions you may have and that our responses are knowledgeable, courteous, timely, and cover any questions completely. We also love to have the ability to send screen shots of anything that may help answer your questions (and vice versa).

I downloaded the templates, but I am unable to use them as I don't have very much experience in Photoshop and InDesign. Can I get a refund?

Unfortunately, due to the digital nature of our products, we are unable to offer any refunds or exchanges. We are careful to convey that a working knowledge of Photoshop or InDesign is important to use our templates, but we know that everyone has to start someplace! If you are not quite comfortable with your skills, we recommend you slow down, ask a friend (or learn via youtube or lynda.com, to show you the design ropes). We are sure you will get the hang of it after a few quick lessons....we have not lost anyone yet! We encourage you to practice and soon you will be able to use any templates in the world. Don’t give up. We believe in you!

Can I pay via eCheck?

Yes, and your order will begin to process once the eCheck clears, usually within 3-6 business days.

I had an account with you and now I seem to be unable to log in

We switched the back end of our shop system in the middle of July 2012 and were unable to transfer our accounts over to the new system. Please use this link to create a new account.

Do you give a discount for a first time purchase?

The only sale we do is our Once Yearly Sale the week between Christmas and New Years' when the entire Design Aglow Template & Resource Shop is on sale (Frames, Packaging, and Albums not included). We strongly believe in pricing all of our products fairly, so our customers will not have to spend their time hunting for deals, and we will never mark a product up just to "discount" it. We take pride in the value of our products and we also want to set this example in the industry…always believe in your work and your worth.

All of our products are launched with introductory pricing (usually 25% off) as a gift to those who follow us on Facebook and our Daily Blog.

We also recommend fan sharing any products that you have used of ours. If we choose to feature it on the blog, you will receive a $75 gift certificate to the shop along with a badge to put on your blog or website.

When I buy a product from your shop will I get something physical in the mail?

Our templates are digital downloads only.  You will not be receiving a physical product for these.  The images in the shop are photographs taken of actual products made with our digital templates. Our linen albums, frames & packaging are the only items that will be mailed to you.

Do you offer any coupons/discounts/giveaways?

We have so many requests each day for giving away products/discounts/coupons. We strongly believe in pricing all our products fairly, so our (busy) customers will not have to waste their time hunting for deals, and we will never mark a product up, just to "discount" it. We take pride in the value our products and we also want to set this example in the industry....always believe in your work and your worth~

All of our products are launched with introductory pricing (usually 25% off) as a gift to those who follow us on Facebook and our Daily Blog. And, once yearly we have a sale on the entire Template & Resource shop the week following Christmas.

We would literally have to raise our prices to support the work involved to manage weekly sales and promos. We would rather offer a quality product at a great price everyday. Thanks so much for your understanding.

Do you do designs for blogsites or a web/blog combination?

We do currently have various blogsite designs through ProPhoto that you can see here.

What is a Success Story and how can I submit my images?

We would love to welcome you to the world of fan sharing, a realm of endless possibilities where beautiful creations meet fantastic product photography. Our Design Aglow “fans” share what they are doing with our products on our blog….and their work is beyond inspiring!

The Benefits (if your submission is selected):

• Your images/post will be featured on the Design Aglow Blog – followed by hundreds of thousands of photographers in our industry
• Receive a $75 gift certificate to the Design Aglow Shop
• Receive a badge to put anywhere your heart desires! Such as your blog, website, etc.

The Process:

1. Please resize your images of finished products to 1120 px on the shortest side @ 72dpi
2. If you have more than one image please send them to us in a zipped folder
3. Submit everything to this link

TIPS:

• use good, natural light, a simple background and avoid glares
• prop up flat pieces, like cards, instead of laying them flat on a table
• use a variety of angles and crops
• sharp, sharp, sharp, sharp. oh – did we say sharp?
• avoid using too many props; some props can add a nice pop of color, but products can get lost very fast with tons of props

How do I download my product?

Once you have made a purchase through the shop, you will receive a confirmation and download email: these will be in the same email. There is a link located at the bottom of the email with a download password that will take you directly to the download section of the website. Each product you purchase from Design Aglow will be in the form of a ZIP file, which you will need to extract once downloaded to your computer.

BACK IT UP! – We recommend immediately backing up your files to an external drive or second computer that isn’t used often. Unfortunately technology is not perfect: whether it’s a computer crashing, studio broken into, or accidentally saving over the original file, please back up your files and make sure you have access to them if you find yourself in any of these situations.

Did not receive link to product download. What do I do?

The most common reason for not receiving your download is an incorrect email address was entered. Double check to make sure you received an initial receipt from us. If you didn't, please email us at service@designaglow.com so we can correct the email for you.

If your email was entered correctly: it can take a few minutes for the download to process through our system. If after 10 minutes you still haven't received your download email, please email us so we can make sure everything processed correctly.

Also try going into your spam filter and searching for the message. Sometimes overactive spam filters can prevent you from getting emails.

Can I order a single card template?

We have several a-la-carte card options here.

Can the photo album templates be used with any size photo albums?

Yes - they can be customized to be used with any album size/company. Most of our albums are square (10x10 or 12x12) but you are more than welcome to increase or decrease the size to fit your needs. We include fully layered Photoshop and vector-based files so you have virtually unlimited customization.

Can I resize the templates?

Yes! We provide fully layered and customizable Photoshop files, so you can easily resize the templates to fit the product your wishing to print. As always we recommend using your preferred printers' Photoshop guides as well to make sure that all of the sizing and bleeds are correct.

Are your products compatible with Photoshop Elements?

We strongly recommend using the full version of Photoshop when customizing our templates (available for as little as $10 a month here). However, for those who feel like they have a high proficiency with Photoshop Elements, we list all software compatibility within the description of each product. Some are compatible with Photoshop Elements 11 and older and will include an "ungrouping" action in your download that will ungroup the layers to make them editable, which you can also download here. 

Where should I get my templates printed?

There are tons of printers to choose from to print your templates and marketing materials. Whomever you choose, be absolutely sure that you contact them for their sizing, bleed and crop specs before printing your materials. You may need to re-size to their specs or move text away from the edges. Never guesstimate and always double check with your printer before placing your order! That said, we do have a company that we recommend:

ProDPI for tri-fold cards, stickers, flat cards and wallet-sized accordion books, 8-page and 16-page booklets, postcards, business cards, stationery, holiday card ornaments, specialty press products.

Is there somewhere online that you can recommend for printing a wall cling?

All of our wall cling templates are designed for ProDPI's Fabric Wall Clings. You can learn more about them HERE.



MY ORDERS

I didn't receive a confirmation or download email - what should I do?

The most common reason for not receiving your download is an incorrect email address was entered. Double check to make sure you received an initial receipt from us. If you didn't, please email us at service@designaglow.com so we can correct the email for you.

If your email was entered correctly: it can take a few minutes for the download to process through our system. If after 10 minutes you still haven't received your download email, please email us so we can make sure everything processed correctly.

Also try going into your spam filter and searching for the message. Sometimes overactive spam filters can prevent you from getting emails.

I lost my files! What do I do?

Oh no! Lost your files? We can help.

Design Aglow is happy to reset your order for a fee of $5; please follow this link to pay the $5 charge. Design Aglow also requires proof of purchase before completing an order reset. For all orders purchased before July 10, 2012, forward your receipt to service@designaglow.com; for orders purchased after July 10, 2012, simply email your order number (no receipt necessary) to the above email.

Once payment and your receipt/order number has been received, a member of the Design Aglow team will send you an email with your new download link. This link will expire after 5 days or three download attempts (whichever comes first).

Remember to backup your files immediately upon download; file storage and security is your responsibility, and any additional order resets will incur separate $5 fees. Thanks for your understanding.

My product won't download! - Help?

If your product does not download from the link emailed to you, please try again in a different browser. Some cookies and settings in certain browsers can prevent the download from starting. If your download still doesn't work within a different browser, please email customer service.

How do I download my purchases?

Downloading your purchases is easy. When you complete your checkout you can download directly from the confirmation page and you will receive an email with a link to download your purchase.

We recommend immediately downloading and backing up your purchase, as a $5 charge will be assessed to reset or resent any past purchases that have expired.
If you need access to a list of your purchases, you can view them from your account here. Your order and account information will be listed on this page.

Our products are delivered in .zip format, which means that you must have an unzipping program such as WinZip or Stuffit to unpack the products once they have been downloaded to your computer.

The most common reason for not receiving your download is an incorrect email address was entered. Double check to make sure you received an initial receipt from us. If you didn't, please email us at service@designaglow.com so we can correct the email for you.

If your email was entered correctly: it can take a few minutes for the download to process through our system. If after 10 minutes you still haven't received your download email, please email us so we can make sure everything processed correctly.

Also try going into your spam filter and searching for the message. Sometimes overactive spam filters can prevent you from getting emails.

I forgot my password.

No problem. Go here and request a new password. We’ll send it to the email address we have on file. Make sure that you enter the email address that you signed up with at checkout.



PRODUCT QUESTIONS

Why are my PSD templates are blank?

In larger templates, each template has come with the top layer filled with white to optimize download times. (This is why they appear to be blank.) Before using the templates delete the top layer in Photoshop and re-save the file.

Where do I find the Studio wallpaper or Wall Clinging paper?

The Studio Wallpaper is actually printed on a Fabric Wall Cling through ProDPI. You can find out more about it HERE. It is a somewhat opaque fabric cling that can be readjusted and removed easily without damaging your walls.

Do your blog templates work on any blog?

Our Online Branding Kits are delivered to you in Photoshop format, so you would need to customize the elements accordingly to your blog platform. Once you have customized the elements to your blog's specifications, you would save out everything out as JPEGs and upload them to the designated areas on your blog (such as header area, background, etc). We don't include any html or coding for you to upload to your blog, it's all JPEG/PNG/Image-based. You can use whatever blog platform you'd like - however we are unable to provide assistance in uploading to your blog because every blog platform is different. You would need to consult a web person to help you with these elements.

What is the difference between your online branding kits and blogsites?

We have two different types of blog products, our Online Branding Kits - which are the ones you see within our Marketing Suites in the shop and then we have Blogsites by ProPhoto which you can see HERE. We'll explain how both work below:

Online Branding Kits

These are delivered to you in Photoshop format, so you would need to customize the elements accordingly to your blog platform. Once you've customized based on your blog's specifications you would save all of the elements out as JPEGs and upload them to the designated areas on your blog (such as header area, background, etc). We don't include any html or coding for you to upload to your blog, it's all JPEG/PNG/Image-based. You can use whatever blog platform you'd like - however we are unable to provide assistance in uploading to your blog because every blog platform is different. You would need to consult a web person to help you with these elements.

ProPhoto Blogsites

These are fully designed and ready to go blogsites that are designed for Wordpress blogs. You can read more about them on their website, but all you need is Wordpress and have it hosted somewhere and then you purchase the add-on design via ProPhoto. This option is designed more for the photographer who doesn't know as much about blogs or wants a package that's ready to go. You can still customize everything like colors, logo, header, etc., but the base is there for you to work with.

Can forms be customized for my boutique business?

Yes, all of our forms are delivered in fully layered Photoshop files as well as InDesign files, so you can change anything you'd like (text, colors, logo, sizing, etc).

Where do you find the folders from the Welcome Packets?

We include all of the vendor/resource information within the tutorial in your download folder along with the sizing from each vendor. You can have all of the items printed with your preferred printer, but we recommend ProDPI. The folders are from the Design Aglow Paper Shop.

Album on a Wall template - where to print?

Simply Canvas offers more unique canvas sizing (including 24x48).

Where do you have the dry erase boards printed in the workflow assistant?

We printed our Workflow Board samples through ProDPI using the following methods:
• 20x24 express lustre print, which we put behind glass in a frame we had in-studio
• 24x30 metal print 

Extra fine dry erase marker worked great on both methods. You may print your boards at the lab of your choosing, however you should call the lab and confirm that they have a super glossy finish product that can be used for a dry erase marker.



GENERAL TUTORIALS

How do I install Photoshop actions?

Installing actions is easy:

1) Select the .atn file that came in your download folder. Press CTRL+C to copy it.
2) Navigate to your Photoshop Actions folder on your computer (C:\Program Files\Adobe\Photoshop CS\Presets\Photoshop Actions) (You could load it straight from the download folder, but it’s a good idea to keep a copy of all your actions in the Photoshop Actions folder.)
3) Press CTRL+V to paste the action into the Photoshop Actions folder.
4) Launch Photoshop.
5) Click on the Actions tab. You’ll see a list of actions that come preinstalled with Photoshop. Now click on the little arrow button on the top right corner of the Actions palette and select “Load action”.
6) Look for the ATN file you just saved when the pop up file browser comes up
7) Once you’ve found the .atn file, select “Load”.

How do I change colors in a template?

How do I add images to a template?

Is there another way to change the color of a layer (if it has several designs, etc. built into it)?

Sometimes you will encounter a layer that has a texture or designs built into it that a color fill will not work for. In this case, we use the Hue/Saturation slider.

1. Select the layer you would like to change in the LAYERS palette.
2. At the bottom of your LAYERS palette you will see several little icons. Choose the “Make adjustment layer” icon (it is a tiny circle filled with half black and half white)
3. Click this icon and choose “Hue/Saturation”.
4. Slide the “Hue” slider until you find a shade you like.

How To: Create an Email Newsletter using the Studio Newsletters: Portrait Collection

In this tutorial, we will demonstrate how you can take the Studio Newsletters: Portrait Collection and turn them into a quick and easy (and beautiful!) email newsletter.

Some notes:

• We used MailChimp for this example. While every email program is different, we used features that are available in most programs, such as adding images and text.
• You should expect to spend 30 minutes to an hour completing this, depending on how much of the newsletter you use.

1. Open the Portrait Newsletter Collection (Spring) and decide what elements you would like to include within your newsletter. You can include all of it or just bits and pieces. For this example we are going to pull bits and pieces.
2. In a separate Photoshop window, create a new document that is 600px wide x 400px tall.
* Please note that this size can vary based on your email program, however 600px is the standard size.

 

 3. Select a horizontal image to use as your header image for the email and insert it into your new document. You may need to re-size if necessary. We recommend an image where the subject's attention is toward the top of frame.
4. Once you have your image placed, go back to the newsletter and grab all of the elements from the cover except the logo and drag them over to the new document created earlier.





5. You will now need to resize all of the elements and can do this by using the Move tool (or hit V on your keyboard) and the shift key, dragging inward from one of the corners.



6. As you can see, we made the banner a little smaller than the document, and then just extended the lines and box to fit the width (using the move tool again). You can select all three layers and extend them at one time to make it easier.
7. You can also easily change the accent colors to fit either your brand or the images you're using. Remember, you will want to keep this color consistent throughout the email, so make sure it's a color that will mesh well with all of the images you are using.





8. Once you have changed the colors (if applicable) and tweaked the year and text, save the image as a PSD in case you would like to go back and re-edit. Also save it as a flattened JPEG (for web) to upload to your mail system.
9. We are basically going to repeat steps 3-8 for each element you choose to add to the newsletter. You will need to play with the new document sizing depending on what elements you choose to incorporate.
10. If you are just pulling elements (without text), you can simplify the process by transforming them into a smart object. For instance: let's say I want to pull the colored bar from Panel 3 to use as a divider in my email. I convert it to a smart object by CTRL+Clicking on it (or right click), and then select "Convert to Smart Object"



11. After converting it to a smart object, another icon will appear next to the element. You can then double-click on the icon, which will open up the element in a new document. This makes it so you do not have to predetermine the size of the elements you want to use.



12. You can then re-size the elements to your email width after bringing them into a new window. To do this, click on IMAGE > Image Size. Type in 600px into the width section and let the height readjust itself accordingly. In this case, it will resize to 18px.



13. After resizing, save as a flattened JPEG (for web) to incorporate into your newsletter.
14. Now we get to the easy stuff. The Studio Newsletters have already been professionally pre-written for you, so you can simply copy and paste the text from the Photoshop files and tweak according to your studio.
15. Using Mailchimp, we selected a one-column template and then added the images and text as needed. You can see the finished and functional example HERE.
*Special thanks to Pink Fly Photography for providing us with the lovely image



COPYRIGHT

Where can I find copyright information?

We have set up a page dedicated to copyright and our policies on acceptable use of our products. You can view it here.

Why don’t you include the fonts that you use to design the templates? Aren’t those part of the design?

The fonts we use in our designs are usually standard system fonts you already have on your computer or freeware or shareware fonts available for free loin. We cannot include the fonts in your download because they are protected under copyright. However you can download them directly from their creators. We find that if you type in the name of the font into your favorite search engine you will come up with several download sources.

How may I use your digital templates?

Our templates are licensed for one purpose only: for professional photographers to use to enhance their own images and to sell at retail to their own studio's clients. There is one exception to this rule, and that is the use by the photographer that has purchased the templates for their own personal items.

What do you mean by the word “license” when referring to the terms of use for your templates?

When you buy one of our templates/actions/marketing materials or any other product in the shop, you are not buying the copyright to the product, but are buying the right to use the product in a certain way. This is commonly called “licensing” a product. Design Aglow still owns the copyright to the design and all text in our products, and are licensing the use of that copyright to you for a fee. Because you are not purchasing the copyright to the items you download, you may not use them in any way that is not expressly permitted. For example, you may not copy, loan, give away, or sell the product to someone else, because the copyright remains the property of the creator (Design Aglow) and can only be copied, loaned, given away, or sold by the owner.

Can I buy your templates and then turn them into products to sell to my customers?

This use of the templates is not permitted. Each of our products is individually copyrighted and you may not use the designs, in whole or in part, to create products for sale outside the scope of the licensing above.

Is it okay to use the included text as-is or, do I need to come up with my own text?

You are welcome to use any of the stock text that comes on any of our products, including holiday cards, baby announcements, sales and marketing materials, and albums, and are not required to change it. However, we highly recommend that you do change the text to reflect your own personal style and point-of-view. Remember that the templates are only a starting point to get you on your way to better sales and a more successful studio. Try to put your own personality into the words. Clients LOVE that!

May I use a digital element from one of your templates for my logo/website/blog?

Generally, this would not be allowed for most of our products. However, certain products in our shop are licensed for use on logos, websites, blogs, and much more. You will need to check the “Product Details” on the item’s store page to find out which uses are appropriate. If you are still uncertain after consulting the product’s store page please don’t hesitate to drop us a line at the “Contact” link above.

I am a graphic designer. May I use your products to create designs for my clients?

For now, our designs are available for photographers only and may not be used in assignments by graphic designers. In the future we hope to develop products that cater to graphic designers.

You say I cannot copy the product because that is against the terms of use. I have two computers in my studio and one at my home. What can I do?

You may make a copy of a product provided that you personally own all of the computers to which it is copied. For example, in your studio you have two computers. One for you, and one for your assistant/studio manager. It is fine to have a copy of any product you buy on each computer because you are the owner of both machines. However, it is not permitted, for example, to copy the files to a friend, who is also a professional photographer because you do not own the computer to which the files are being copied.

Can I use the photos of products on your site or blog on my website/marketing materials/catalog?

Unfortunately, you can not use our product photos on your own materials. Because our product photos contain copyrighted images that are the property of the photographers that created them, anyone claiming them as their own will be in violation of those copyrights. One exception is for stock photos that come as a part of your digital download. If there is a photo embedded in a template you have purchased from us, it is perfectly fine for you to use it in your studio’s materials.

Are there any additional terms of use I should know about?

Because the nature of each product we offer is different, there may be some additional terms of use. You will find the additional terms in the copyright notice located in your download folder or in the product’s store page.