How are your albums made?
Beautifully! Luxurious and affordable, your album is carefully printed, custom bound and finished by hand in the US in the style of traditional bookmakers. True silver halide printing on Fuji portrait grade paper guarantees the best color reproduction and delivery of the finest details. The flush mount design and substrate mounted pages create stability and durability. Last, but not least, curated cover fabrics, book jackets, and cover bands mean a fine quality custom album exclusive to our understated, elegant collection your clients will love.
What if my client wants 100 pages?
No problemo! Two volume set, baby. We suggest a portrait volume and a story volume.
How do I upload my files?
It’s simple. When your design is complete, including any images that will be needed for cover designs, you will upload your files after you place your order. You will upload a .ZIP file of your album, with all of the pages labeled in the correct order of printing (click here for an example). Already order an album? Click here to upload your files now.
What does your packaging look like?
We use our signature eco luxe charcoal boxes and white tissue from the Design Aglow Paper Shop so you can offer a beautiful and consistent brand. Every order also includes an Album Care Card, so your clients know how to best care for their heirloom product.
Do you have a sample swatch kit?
Of course we do! Here’s your link to get yours.
Do you offer sample albums?
Absolutely. When you’re ready to order, email us for your code which allows you to purchase up to 2 sample albums per calendar year with a 20% discount. Albums are stamped “studio sample” on the inside back cover and are for studio use only (they may not be resold). Sample albums must be purchased separately from regularly priced albums. Any albums within an order that uses a sample discount code will be processed as samples.
Do you offer phone support?
All support is handled electronically to ensure we address all questions you may have and that our responses are knowledgeable, courteous, timely, and cover any questions completely. We also love to have the ability to send screen shots of anything that may help answer your questions (and vice versa).
Can I pay via eCheck?
Yes, and your order will begin to process once the eCheck clears, usually within 3-6 business days.
When will I get my album?
Once you send us your correctly sized files, your album will be printed, professionally bound and then carefully inspected before it is packaged in a lovely Design Aglow Paper Shop album box and shipped to you from our New York location. This process takes 7-10 business days in house. Your domestic order is shipped via Fed Ex Ground, which generally takes from 1-2 business days to most locations east of the Mississippi to 4-5 business days to the west coast. International orders are shipped via FedEx and generally arrive within 3 business days. All orders require a signature upon delivery, unless you request otherwise when you upload your files.
Do you ship albums internationally?
We can ship albums to almost any location around the world!
International orders are marked as "books" for customs clearing purposes; however, some international customers may still be required to pay duty on their purchase. This is at the discretion of local customs officials in the destination country. When ordering a Design Aglow Album, you are responsible for assuring the product can be lawfully imported to your country of residence.
The recipient is the importer on record and must comply with all laws and regulations of the destination country. International orders may be subject to import taxes, customs duties and fees which are determined by the destination country. The recipient of an international shipment may be subject to these taxes, customs duties and fees, which are charged once the shipment reaches the destination country. Additional charges for customs clearance must be borne by the recipient;
Do orders take longer near Christmas/New Years?
During the holiday rush (November and December), you will need to place your orders by November 25th for standard shipping and December 4th for overnight shipping. Orders placed before the holiday cut off will be delivered by December 24th. Orders placed after the holiday cut off may not arrive until early January. Sample orders are not considered holiday orders; however, if you need a sample order for an early January bridal show, please let us know and we will do our best to be sure it arrives by your due date. If your studio will be closed during the holidays and not available to receive packages, we suggest drop shipping to get those orders to clients more quickly.
Do you drop ship to my clients?
Yes! We only need the client’s name and address. We will even forward you shipping information so you can track the order. Because of possible duty and taxes due on international orders, we do not recommend drop shipping orders to locations outside of the USA. International orders also include a commercial invoice with the package for customs purposes (showing the cost of the album), which you would probably not want your customers to receive.
Do you check my files?
Nope. Because everyone’s aesthetic is different, we cannot correct customer files or images. All file prep and color correction is the customer's responsibility. And, we know you like to be in control of your own color space and design!
Design Aglow is not responsible for errors in spelling, grammar, punctuation, or accuracy of your text. Design Aglow will print your album exactly as it is uploaded. Any reprints desired due to incorrectly uploaded files or poor quality resulting from the use of low-resolution are at the cost of the customer.
Do you require a specific software?
We don’t. However, if you are using Design Aglow Album Templates, you will need Photoshop (or InDesign) to add images and customize.
Hello, InDesign users! It is your responsibility to ensure that your linked image files are also at the proper resolution prior to outputting your page designs as hi-res JPGs. This is a super common and avoidable mistake.
Should I design in spreads or pages?
For flush mount albums, like ours, you will always design and print as spreads (with the exception of the first and last page, which should be single pages). Each spread in your album should be saved as a separate file and numbered according to order of appearance. For example: YourStudio-01.jpg, YourStudio-0203.jpg, YourStudio-0405.jpg. You will need to organize these files in a folder and then compress them to a .ZIP file for uploading. To see an example album, click here. Your files should end up looking something like this:
What size should my spreads be?
Files should be sized for the exact album size that you are creating. For example, a 12x12 inch album would be designed as a 24x12 inch spread. Our albums are right-start albums, so the first and last pages should be individual 12x12 inch images.
All page designs & cover images MUST be sized correctly. We will not do any re-configuring of files. Please see this link for album size guidelines and this link for an example of a finished album if you are not 100% clear or it is your first upload with us. You will be happy you did!
Is there a safety margin?
Designs should be configured with a 3/8 inch safety margin inset from the outside edges. We do trim all finished books. Make sure that no type or critical elements fall within the 3/8 inch safety margin. We provide Blank Album Templates to get you up and running quickly, or you can use our resizing action to resize any of the Design Aglow Album templates to work for our albums!
What resolution should my files be?
All files need to be sRGB at 300 DPI. We print in sRGB color space.
Is there a minimum or maximum number of pages?
Yes. The minimum amount of pages is 10 spreads/20 pages, and the maximum amount of pages is 25 spreads/50 pages.
I don't like my album, can I return it?
All of our albums are made-to-order and cannot be accepted for return or exchange.
My client damaged their album. Can I get it fixed?
Our albums are intended to last a lifetime as an heirloom keepsake, and we stand behind the materials and craftsmanship. On the rare occasion that an issue should arise in the craftsmanship of an album, please contact us at email@example.com and we will do everything we can to resolve the issue as quickly as possible.
*This does not apply to damage caused by normal wear and tear, misuse or accidents. Any repairs that may be needed are subject to repair or replacement fees. Please contact us at firstname.lastname@example.org, and we will be in touch shortly to evaluate the damage.
We do offer repairs and take them on a case-by-case basis. We require photos of the damage to assess which parts need to be replaced and/or repaired. Please fill out this form to report any damage, and we will be in touch with an assessment of the damage and a quote for repairs.
I uploaded the wrong files for my album and didn't notice until I received it in the mail. Can I exchange it?
Design Aglow prints your album exactly as it is uploaded. However, reprints are available for incorrectly uploaded files and costs for these reprints are the responsibility of the customer.
I used my sample discount code in an order with two albums but I only wanted one to be a sample and now they are both stamped "studio sample". Can I exchange one for a regular album for my client?
Sample albums must be purchased separately from regularly priced albums. Any albums within an order that uses a sample discount code will be processed as samples. The cost for any reprints are the responsibility of the customer.
My album arrived damaged or defective. What should I do?
All of our albums are crafted with the utmost care and packaged with premium handling to ensure that they make it beautifully and safely into you and your clients’ hands. Please make sure to immediately inspect your package upon arrival. Design Aglow is not responsible for any damages that may take place after your order has been delivered. This includes, but is not limited to: weather, pets, vandalism, and theft.
If product damage or imperfection is found or suspected, please follow these steps:
1. Save all packing materials. This includes inner and outer boxes and everything inside.
2. If possible, take pictures of the damaged product and outer packaging box.
3. Notify us within five (5) business days of delivery.
*Any damage not reported within five (5) business days of delivery becomes the responsibility of the customer.